Exceptional customer service is imperative for business success, yet costs are rising while customer expectations keep increasing. Artificial intelligence presents a compelling solution, enabling enterprises to provide fast, personalized and proactive service across channels. When implemented holistically, AI-enabled customer service can drive higher satisfaction, loyalty and lifetime value while reducing costs. This white paper examines the current AI capab...

Executive Summary Amazon and Anthropic, the AI startup, have entered a landmark investment deal that is about more than just dollars and cents. This agreement is set to be a transformative force in the realm of B2B, with the potential to revolutionize data analytics, predictive modeling, and more. The Investment Amazon isn't merely throwing money at Anthropic; it's fueling a powerful partnership. The $4 billion investment from Amazon comes along with speci...